Hello! This is Cubevo
A company turning ideas into beautiful things.
Our Mission
We believe growth should not come at the cost of customer trust. Cubevo CRM was built so teams can sell with clarity—where what helps your customers also strengthens your business. Our platform combines software, education, and community to help organisations improve how they work every day.
What is the CRM process cycle?
Reaching a potential customer
Customer acquisition
Conversion
Customer retention
Customer loyalty
CRM process
The CRM process is a strategy for keeping every customer interaction personalized and meaningful that consists of five main steps. A customer relationship management system (CRM system) provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers.
To understand the steps of the CRM process, you have to understand the customer lifecycle. It’s one of the first concepts you learn as a sales rep to understand how a person becomes a loyal customer.
The CRM cycle involves marketing, customer service, and sales activities. It starts with outreach and customer acquisition and ideally leads to customer loyalty.
